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Service Delivery
Technical Support Specialist
Hybrid or On Site Full-time 2-5 years Bachelor's Degree
Apply for this Position Position Overview
You will own technical issues on enterprise platforms end to end — from a customer's first report through diagnosis and workaround to the fix that closes it. You are the person who decides whether something is a configuration problem, a data problem, or a defect, and who carries that judgement into engineering.
Key Responsibilities
- Own assigned tickets from intake to closure, working to the service levels agreed with the customer.
- Diagnose faults across the stack — application logs, API traces, database state, and integration boundaries.
- Write and run diagnostic SQL to isolate data issues in production support environments.
- Produce reliable reproduction cases so engineering can debug without re-interviewing the customer.
- Apply and document workarounds that keep a customer operating while a permanent fix is built.
- Perform root-cause analysis on recurring faults and record the outcome so the fault does not resurface.
- Improve the knowledge base — runbooks, diagnostic checklists, and known-issue entries.
- Verify fixes after release and confirm closure with the customer.
Skills & Qualifications
- 2-5 years in technical or application support for business-critical software.
- Confident reading .NET application logs, stack traces, and HTTP/API traffic.
- Strong SQL — joins, aggregation, and enough execution-plan literacy to spot a slow query.
- Experience diagnosing integration failures between systems, whether API, file-based, or message-driven.
- Working knowledge of at least one cloud environment and how to read its logs and metrics.
- Able to explain a technical cause to a non-technical customer contact without losing accuracy.
- Bachelor's degree in an engineering or IT discipline.
Nice to Have
- Experience supporting banking, payments, or identity and access management products.
- Familiarity with Kubernetes or container-based deployments.
- Scripting in PowerShell, Bash, or Python for repetitive diagnostics.
- ITIL foundation or equivalent process training.
What You'll Gain
- Competitive salary.
- Hybrid working — a mix of office and remote days, with time on customer sites where the work needs it.
- Annual learning budget for books, courses, and conferences.
- Top-tier hardware and software tooling.
- Private health insurance and flexible time off.
Apply for this Position
Send your CV and a short cover letter. We'll reply by email.
Apply for this Position