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Service Delivery
Junior Customer Support Representative
Hybrid or On Site Full-time 0-2 years Bachelor's Degree
Apply for this Position Position Overview
You will be the voice customers hear first when they contact ByteGurus about the platforms we run for them. You will take requests, keep people informed, and make sure nothing goes quiet — with senior colleagues alongside you for the technical judgement.
Key Responsibilities
- Take incoming customer requests by phone, email, and the support portal and record them accurately.
- Ask the questions that turn a vague complaint into a usable description: what, when, who, and how often.
- Classify and route requests to the right team using the agreed categories.
- Keep customers updated on progress at the intervals we have committed to.
- Follow up on open requests so nothing sits without an owner or an update.
- Confirm resolution with the customer and close the record with a clear summary.
- Keep contact details, account records, and support entitlements accurate in the system.
Skills & Qualifications
- 0-2 years in a customer-facing role such as support, service desk, or similar.
- Bachelor's degree, or equivalent experience in a customer service environment.
- Clear, calm written and spoken Turkish, and professional English in writing.
- Comfortable with business software and quick to learn a new system.
- Organised enough to carry twenty open items without losing one.
- Willing to say what you do not know rather than guess.
Nice to Have
- Experience with a ticketing or CRM system.
- Exposure to business customers rather than consumer support.
- Interest in how software products are built and delivered.
- A second foreign language.
What You'll Gain
- Competitive salary.
- Hybrid working — a mix of office and remote days, with time on customer sites where the work needs it.
- Annual learning budget for books, courses, and conferences.
- Top-tier hardware and software tooling.
- Private health insurance and flexible time off.
Apply for this Position
Send your CV and a short cover letter. We'll reply by email.
Apply for this Position