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Service Delivery
Customer Support Representative
Hybrid or On Site Full-time 2-5 years Bachelor's Degree
Apply for this Position Position Overview
You will own the support relationship with a set of enterprise customers — the person they call, the person who explains what is happening, and the person who makes sure the answer arrives. The technical depth sits with the specialists; the trust sits with you.
Key Responsibilities
- Own the day-to-day support relationship for assigned customer accounts.
- Handle requests from intake to closure, working with technical specialists where diagnosis is needed.
- Translate technical findings into language a business user can act on.
- Set and manage expectations on timing, scope, and what is and is not covered.
- Handle complaints and tense conversations without raising the temperature.
- Track open items across your accounts and chase the ones that are drifting.
- Write and maintain customer-facing knowledge base articles and how-to guides.
- Feed recurring customer pain points back to delivery and product.
Skills & Qualifications
- 2-5 years supporting business or enterprise customers.
- Excellent written and spoken Turkish, and professional English for written customer contact.
- Able to follow a technical conversation well enough to ask the right next question.
- Experience working to agreed response and update commitments.
- Strong prioritisation across multiple accounts and open items.
- Composure — you keep the relationship intact when the product has let someone down.
- Bachelor's degree or equivalent professional experience.
Nice to Have
- Support experience with financial, e-commerce, or SaaS products.
- Experience writing customer-facing documentation.
- Familiarity with CRM and ticketing platforms.
- Exposure to onboarding new customers onto a platform.
What You'll Gain
- Competitive salary.
- Hybrid working — a mix of office and remote days, with time on customer sites where the work needs it.
- Annual learning budget for books, courses, and conferences.
- Top-tier hardware and software tooling.
- Private health insurance and flexible time off.
Apply for this Position
Send your CV and a short cover letter. We'll reply by email.
Apply for this Position