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Service Delivery
Lead Field Service Technician
Hybrid or On Site Full-time 7-10 years
Apply for this Position Position Overview
You will lead the field service team and everything it commits to: which visits happen, to what standard, and whether the installed base stays healthy. You will still go to site for the hard ones, but your main job is the team, the plan, and the quality of what gets left behind.
Key Responsibilities
- Lead a team of field technicians: assignment, development, safety, and standards on site.
- Own the field team's delivery against agreed installation and response commitments.
- Plan coverage across regions and customer sites, balancing planned work against fault calls.
- Own the field quality system: procedures, acceptance criteria, service records, and audits.
- Manage spares, tooling, and calibration across the team.
- Take the lead on major rollouts, coordinating with delivery, coordination, and the customer.
- Recruit, onboard, and develop technicians; run reviews and maintain the team skills matrix.
- Report installed-base health and field performance to internal and customer stakeholders.
Skills & Qualifications
- 7-10 years in field service, including at least two leading a team of technicians.
- A hands-on background strong enough to diagnose what your team escalates.
- Experience planning field capacity across multiple sites and competing priorities.
- Ownership of a safety and quality standard for on-site work.
- Experience running a multi-site hardware rollout to a schedule.
- Skilled at hiring, developing, and retaining field staff.
- Valid driving licence and readiness to travel.
Nice to Have
- Experience with secure hardware or payment terminal estates.
- Familiarity with asset management or field service management platforms.
- A formal health and safety qualification.
- Experience negotiating installation windows with enterprise operations teams.
What You'll Gain
- Competitive salary.
- Hybrid and on-site working — customer sites where the work is, with office and remote time around them.
- Annual learning budget for books, courses, and conferences.
- Top-tier hardware and software tooling.
- Private health insurance and flexible time off.
Apply for this Position
Send your CV and a short cover letter. We'll reply by email.
Apply for this Position